Last updated: May 28, 2026

Introduction

BuildPlan AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

We collect information that you provide directly to us, including:

Name and contact information
Email address
Company information
Project documents and drawings
Messages and communications

How We Use Your Information

We use the information we collect to:

Provide and maintain our services
Process your requests and inquiries
Send you updates and marketing communications
Improve our services and develop new features
Ensure security and prevent fraud

Cookies and Similar Technologies

We use cookies and similar technologies (such as local storage) on our website and services to provide, secure, and improve your experience.

What we use:

Essential cookies: Required for the site to function (e.g., session management, security, load balancing). These cannot be disabled if you use our services.
Preferences: To remember your settings and choices (e.g., language, region) so we can personalize your experience.
Analytics: To understand how visitors use our website (e.g., pages visited, traffic sources) so we can improve our content and product. We may use first-party or third-party analytics providers; data is used in aggregate and does not identify you personally unless you are logged in and we link it to your account.

Managing cookies: Most browsers let you block or delete cookies through their settings. Blocking essential cookies may affect how the website or app works. For analytics and preference cookies, you can often opt out via our cookie preferences or your browser settings.

Updates: We may update our use of cookies from time to time. We will reflect any material changes in this Privacy Policy. We encourage you to review this section periodically.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

Mobile Information & SMS

When you use the BuildPlan AI Field Chat Service by texting our daily-report number, we collect your mobile phone number, message content, and any attached media (photos, videos, documents) for the purpose of recording daily field reports against your employer's projects.

No mobile information (including phone numbers and SMS opt-in data) is shared with third parties or affiliates for marketing or promotional purposes. Phone numbers and message content are used solely to provide the Field Chat Service to you and your employer. Aggregated or anonymized data may be used for service improvement in accordance with this policy.

You can opt out of the Field Chat Service at any time by texting STOP to the number, or by contacting support@buildplanai.com to have your phone number removed from our system.

Contact Us

If you have questions about this Privacy Policy, please contact us at our contact page.